A young lady aged 26 had been involved in a car accident. During her stay in hospital she became homeless as she was not able to access her accommodation which was on the third floor. As she was a warehouse operative she was also not able to return to work. The charity was asked to provide a befriending service, help with shopping and signposting to agencies. The volunteer took the client back to her old address to collect her belongings and escorted her to her hospital appointments. She also arranged for her to be registered with a doctor in order that she could get her sick notes to enable her to claim her benefits. The volunteer took her to the employment agency and arranged for counselling as the client was suffering from post-traumatic stress following the accident. The volunteer supported the client until she was satisfied that she could manage and as other agencies were involved she was confident that the client was no longer in a vulnerable state. The client eventually returned to work.