A volunteer visited a lady aged 85 who had been admitted to hospital with shortness of breath and needed help with shopping and paying bills. A food parcel was delivered to her on the ward prior to her discharge and the volunteer visited soon after. The volunteer paid her bills for her and tried to encourage her to set up direct debits but she was reluctant to do this. It was decided that after the visits came to an end the client would take a taxi to the post office to get her money and pay her bills. As the lady was getting confused with her medication, the volunteer arranged for the pharmacist to deliver them in blister packs. She also helped the client to claim for Attendance Allowance. The volunteer organised for an agency to continue the shopping calls once the visits ceased.